Customer Success Specialist
Do you get energized by helping customers, providing good advice, and feeling like you truly make a difference? Do you enjoy talking with people, giving demos, thinking along about smart solutions, and getting customers excited about a product you believe in yourself? Then this could be a great fit.
At Gifty, we're looking for a Customer Success Specialist who enjoys engaging with leads and customers, makes contact easily, and understands that excellent service and commercial insight go hand in hand. Someone who not only helps customers get started well but also ensures they become fans of Gifty.
What you'll be doing
In this role, you'll be in frequent contact with customers. You'll follow up on warm leads, give online demos, think along about what fits their situation best, and make proposals they can really benefit from. You know how to ask the right questions, listen well, and quickly sense what a customer needs.
When a customer agrees, you'll also take care of a significant part of the onboarding. You'll ensure their account is set up properly, that customers get a strong start, and that they can work with Gifty quickly and smoothly. After that, you stay involved. You help customers get more out of our product, think along, give advice, and make sure they feel seen and well supported.
Sometimes you'll coordinate with partners about a mutual customer or handle a support question. It's this variety that makes this role enjoyable: you're doing commercial work, advisory, operational, and customer-focused tasks, often all in one day. This isn't a job where you just work through your task list. We're looking for someone who enjoys thinking along, taking initiative, and working with the team to continuously improve Gifty. The best result? When customers aren't just satisfied, but become true ambassadors.
About Gifty
Gifty develops smart software for selling and managing gift vouchers for our customers. Both online through their own website and physically on location. Gifty sends gift vouchers via email and post, integrates with numerous POS systems, and provides real-time insights and comprehensive reports. We primarily work for customers in hospitality, leisure, and wellness. This ranges from independent businesses to franchise formulas and larger organizations such as holiday parks, online platforms, and software companies where gift vouchers play a serious role in the business. Our customers are mainly located in the Netherlands and increasingly also in Belgium.
We're in full development mode and have many plans. A lot is happening, the pace is high, and we build on our promise to customers every day: More gift vouchers, less hassle. Because we're a small team, you'll get to experience what's happening throughout the entire company. From product and strategy to marketing, support, and customer success: everything is closely connected, which makes the work varied and enjoyable. Even though we've been around for 8 years, we still see ourselves as a startup, and you can feel that energy.
Who you'll work with
You'll join a small and close-knit team, with short lines of communication, lots of involvement, and little fuss or hierarchy. We have extensive lunches together, play table tennis now and then, and regularly do something fun as a team.
In this role, you'll work under the guidance of Loes, our Customer Success Manager. She'll help you get up to speed quickly and ensure you become increasingly independent in your role. So you won't be on your own, but you will get plenty of room to make it your own.
Who we're looking for
We're looking for someone who gets energy from customer contact and genuinely enjoys helping people well. Someone who switches gears easily, listens well, communicates strongly, and understands that a good customer relationship starts with attention and trust.
You have at least three years of experience in a role at bachelor's level, working extensively with customers. You're commercially minded, think in solutions, and keep track of ongoing projects. You work in a structured way, follow up well, and sense when you need to push forward, advise, or give extra attention.
Experience with sales and customer contact is a must. Experience with software or SaaS is a strong advantage. If you already have experience giving online demos, that's a nice bonus, but it's not a hard requirement.
An important part of the role is getting to know our software and services well. Not just a little, but really all the ins and outs. That way, you know exactly what's possible, where the opportunities lie, and how to best advise customers. Only then can you really help them move forward.
What you'll get from us
You can join us for 32 to 40 hours per week, from our office in IJsselstein, just south of Utrecht. Working from home is possible in consultation. The salary ranges from €3,200 to €3,500 gross per month, depending on your experience. You'll also receive a pension contribution.
But just as important: you'll join a place where you can truly make an impact. You'll get plenty of room for your own input, initiative, and development. You'll work with nice colleagues in a close-knit team and join a company that's growing, wants to move forward, and where much is still possible.
Interested?
Does it sound fun to help build a growing tech startup, work extensively with customers, and play an important role in their success and that of Gifty? We'd love to hear from you. Send your CV and a brief motivation to [email protected]. Still have questions? App or call Loes at 085-0161620.
